Refund Policy
Last updated: September 2026
1. Overview
Trade Gold is committed to providing a transparent and fair refund process. This Refund Policy outlines the conditions under which refunds are granted, the duration for processing, and the mode of refund. By registering and making a payment on our platform, you agree to the terms described below.
2. Eligibility for Refund
Please review the eligibility criteria below.
A refund request may be considered under the following circumstances:
- Payment was made but the service was not activated or delivered
- Duplicate payment was made for the same registration
- Technical error resulted in an incorrect charge
Refunds will not be granted in the following cases:
- Change of mind after service activation
- Dissatisfaction with market outcomes or advisory results
- Failure to follow the onboarding instructions provided
- Requests made after the refund window has expired
3. Refund Request Window
To initiate a refund request, please email us at contact@tradegold.biz with your full name, registered email address, contact number, payment date, and a brief description of the reason for the refund.
Refund requests must be submitted within 7 calendar days from the date of payment. Requests received after this period will not be entertained under any circumstances.
4. Refund Processing Duration
Once your request is received, it will be processed as follows:
- →Review Period: Your refund request will be reviewed within 3–5 business days of receipt.
- →Approval Notification: You will be notified via email within 5 business days whether your request has been approved or declined.
- →Refund Credit: Once approved, the refund will be processed and credited within 7–10 business days from the date of approval.
5. Mode of Refund
Refunds will be issued via the same payment method used at the time of the original transaction.
- →UPI / QR Code Payments: Refund will be credited back to the originating UPI ID or bank account linked to the UPI transaction.
- →Bank Transfer: If the original payment was made via direct bank transfer, the refund will be processed to the same bank account. You may be asked to provide your bank account details for verification.
- →Other Methods: For any other payment method, our team will coordinate with you to determine the appropriate refund channel.
Trade Gold does not charge any processing fee for approved refunds. The full approved amount will be returned to you.
6. Disputes
If you believe your refund request has been incorrectly declined, you may escalate the matter by replying to the decision email with additional supporting evidence. Our team will review the escalation within 5 business days and provide a final decision.
7. Contact Us
For any refund-related queries, please reach out to us at: contact@tradegold.biz